You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

Is your organisation ready for human-centred collections?

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.