Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

News, research, reports and thought leadership articles looking to the future of utilities

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.