Capita and the Local Government Chronicle hosted a webinar to bring together local government experts and discuss how to secure funding to help revitalise our high streets.

Christmas may well have come early in the FCA’s Consumer Duty feedback and consultation paper with more meaningful proposals for firms in the pursuit of delivering benefits for consumers. There’s not much detail in the underpinning cost/benefit analysis, but with only a nine-month implementation timescale, the New Year may well bring a costly hangover if firms aren’t preparing now.

Back in the Thatcher years of the 1980s, the explosion of out-of-town shopping centres arguably presented the biggest threat to our traditional town centres.

Is your organisation ready for human-centred collections?

At Cop 26 in Glasgow last October, world leaders pledged to end deforestation, move away from coal and curb methane emissions, amongst many other revised targets.

Town centres and high streets have traditionally been the focus of urban life, whether this is somewhere like London - often described as ‘a collection of villages’ - or a market or regional town.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

The Government’s "once in a generation" proposed reforms to the planning system have made the headlines in recent months as radical changes have been outlined.

We brought together leading experts from Local Authority Building Control and the National Fire Chiefs Council Building Safety Programme Team to share their views on the new Building Safety Bill and Fire Safety Bill.

Our Director of Building Control, Patrick Cunningham, looks ahead to the biggest transformation in Building Control services in his working life.