For many people, being released from prison can be a daunting prospect. According to UK charity Prison Reform Trust, a significant number of those entering the prison system suffer from mental health issues and learning disabilities, with up to 62% of offenders having a reading age of 11 or lower.

Christmas may well have come early in the FCA’s Consumer Duty feedback and consultation paper with more meaningful proposals for firms in the pursuit of delivering benefits for consumers. There’s not much detail in the underpinning cost/benefit analysis, but with only a nine-month implementation timescale, the New Year may well bring a costly hangover if firms aren’t preparing now.

Is your organisation ready for human-centred collections?

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

We’re thrilled to support Young Enterprise’s Young Money Challenge for the second year running.

One of the perks of my job is working with great people from the UK employability industry.

As the country rebuilds after the effects of Covid -19, there’s increasing pressure on both the private and public sectors to do more to deliver positive results to communities that need it most.

Digital services have been progressing across every sector of society for the past decade.

Andrew Conroy, Property Director at Capita, explains how local authorities can structure property development partnerships to make sure that residents and local businesses are projects’ major beneficiaries

What is it that gets you out of bed in the morning? What is it that @Jack Parsons, CEO of the Youth Group, calls the ‘duvet flip’?
For many people, and especially young people, it’s the dream of running their own business – of taking a nugget of an idea, something they are passionate about, and making it real.