Customer loyalty is the holy grail of brand. Less than a decade ago, consumers told marketing research company IPSOS MORI that they trusted certain household brands (Heinz, John Lewis, Walmart) more than the Government.

Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.

It’s about using digital as a tool to police better...

More consumers can now choose to charge an electric car at home, generate their own electricity from solar panels, track their energy usage with a smart meter and turn their washing machine on wirelessly when their energy is at its cheapest.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

I think most of us have experienced moments of computer rage, when technology just won’t do what we want it to do.

Today’s pensions industry is dominated by data, to the extent that it can sometimes be overwhelming.

In a recent webinar our experts discussed how our bespoke solutions can empower HE and FE operational planning to deal with multiple unknowns.

To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.