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Case study
Automation
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Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.
In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.
Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.