Jeff Kirschner’s TED talk offers just a small insight into the transformational power of data in our society. But to get a better understanding of some of the myriad ways in which data will change the world we live in, we asked Michelle Prance, Head of Retail Banking at Capita Consulting, to enlighten us on how the banking industry in particular might change.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.