Senior Technical Salesforce Business Analyst

The Senior Technical Salesforce Business Analyst is responsible for gathering business requirements and translating them into product requirements, and breaking product requirements down into lower- level requirements. You will lead requirements-related interactions with end-users and stakeholders outside the team and provides guidance and support to other team members (including Development and Testing Teams).

What you will be doing:

• Working with end-users and business stakeholders to understand and help document business requirements.
• Translating business requirements into product requirements and breaking down product requirements into lower-level requirements.
• Taking a leading role in defining the requirements gathering and governance process.
• Working on large Salesforce implementations (both OOB and customised solutions) with multiple BAs.
• Investigating customer problems and opportunities using standard BA problem solving tools
• Facilitate defining a technical solution and documenting this in a functional design.
• Leading the production of Root Cause Analysis (RCA) reports to identify areas lessons that can be learned to improve requirements analysis processes.

What we are looking for:

• Must have extensive & wide-ranging job experience in business analysis as well as Lead Business Analyst.
• Must be skilled in converting business requirements to technical functional requirements, writing PBI's and working with Developers and Testers to assure that delivered software meets the business requirements.
• Must have experience in logical data modelling / creating entity relationship diagrams.
• Must have experience in user stories and detailed gherkin acceptance criteria.
• Must have experience of standard agreed business analysis methods, tools and techniques such as user stories, acceptance criteria, logical data models, state transition diagrams, activity flow diagrams, behaviour driven development.
• Develop business level requirements using methods such as EPICS, Use Cases, User Stories, Wireframes, Requirements Traceability Matrices, Functional and Non-functional Requirements.
• Must be eligible for SC clearance.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses, and clients. 

We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely.

What’s in it for you:

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology

• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform