Customer Service Avatars and how they help boost conversational self-service.

Carbon reduction plan documents

Read our latest responsible business stories to find out how Capita is working to create better outcomes for our people, our communities and our environment.

As a business with more than 300 sites and 61,000 people worldwide, we have an impact on the environment.

Working in partnership with schools, colleges and charities, we’re supporting greater social mobility by helping prepare young people for the workplace.

We help our clients transform their business, through digital, data analytics and automation – but we recognise our responsibility to ensure the digital world is inclusive.

Details on our approach to governance, business ethics, supplier management, client relations and health and safety to drive positive change.

Our five-year responsible business strategy was defined in consultation with colleagues, clients, investors and community groups to identify the most relevant sustainability issues that Capita should be addressing.

Celebrating Black History Month 2021 | Capita

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.