How to build service resilience into local public services

'Planning for Community Resilience and Sustainable Economic Recovery webinar

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.

Together with independent thinktank Localis, we hosted a roundtable to consider the challenges and opportunities for local growth and regional development in line with government agendas such as ‘Build Back Better’ and ‘Levelling up’.

As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

Together with independent thinktank Localis we hosted ‘Going long’, a roundtable discussion which brought together national and local experts to discuss the implications of the 2021 spending review in respect to the local government’s ability to deliver for people and place.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.