Customer Service Avatars and how they help boost conversational self-service.

As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.

The world is changing, faster and perhaps more fundamentally than anyone could have imagined less than 12 short months ago.

Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.

An inspirational and illuminating podcast series exploring topics related to customer experience (CX) transformation, such as organisational culture and people, the journey to digital, and data