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The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.
The world is changing, faster and perhaps more fundamentally than anyone could have imagined less than 12 short months ago.
Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.
We supported Harrow Council to administer benefits with our resilience service, ensuring quick, accurate benefit payments for citizens.
Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.
We supported the transformation of North Yorkshire Council, ensuring the smooth operation and growth of their shared services for planning and placemaking.
We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.
ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.
Local authorities need to be able to share, connect and visualise data to create better outcomes for communities, protect vulnerable people and improve the lives of individuals & families
Find out how we helped Your Homes Newcastle to alleviate the growing backlog of tenant calls so that all tenants’ concerns are treated equally and fairly.