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It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.
The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.
Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.
A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.
Automation will transform most jobs in the insurance sector over the next decade.
Healthcare providers across the globe are facing a common challenge: how to deliver the best quality care with limited resources and in the face of fluctuating demands.
We must resist the robots... Should we? There’s no question that the pandemic forced organisations to rapidly introduce new ways of working.
While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.
Find out how we’re helping to deliver practical and agile digital management solutions for GP practices