We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

Automation will transform most jobs in the insurance sector over the next decade.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Addressing workforce issues is vital to the digitisation of all public services

We must resist the robots... Should we? There’s no question that the pandemic forced organisations to rapidly introduce new ways of working.