Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Mark Record, Strategic Account Leader for financial services at Capita, sets out a roadmap to success for the sector in a post-Coronavirus world.

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.

Alan Linter, Capita’s Innovation Director, explains why agility and adaptability aren’t nice-to-haves but prerequisites for success – and are easier to achieve than you may think.

Geraldine Brassett, Client Relationship Director within Capita Pensions and Benefits, outlines three actions you can take now to prepare your pension scheme for GMP equalisation.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

In 2015, Capita and the Department for Environment, Food and Rural Affairs (Defra) formed a joint venture to take shared ownership of Fera, a laboratory-based agency that provides the government with essential guidance on food safety.

In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.