Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Camden and Islington NHS Foundation Trust (C&I) has selected Capita Managed Print Services, following a competitive process run under the NHS London Procurement Partnership (LPP) Clinical and Digital Information Systems framework, to provide state-of-the-art multifunction devices as part of a managed print service.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.