Customer Service Avatars and how they help boost conversational self-service.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

It’s about using digital as a tool to police better...

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Since the onset of the Covid-19 pandemic, the long-term NHS ambition for integrated working has quickly become a reality with cross-agency working to combat the virus.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

How can we build the societies of the future and what part will technology play?

As local authorities face increasing pressure to meet fluctuating demands, our report considers how they can drive innovation and transform operations.