Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

If anyone wants to know what exponential change looks like, point them to the social and economic impact of Covid-19. The pandemic has shown everyone how fast and powerful exponential change can be.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

How can we build the societies of the future and what part will technology play?

We’re all familiar with the global impact of the Covid-19 pandemic. It has touched every aspect of our lives and brought a lot of change with it.

Capita’s innovation expert's, Alan Linter and James Brooks reveal what technologies are revolutionising the future of customer experience.

In this monthly podcast series, we explore the changing trajectories across education, skills and employment.

In this podcast, our customer experience experts, Jo Weigh and Charlie Whitworth share their views on the current retail landscape.