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By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.
News, research, reports and thought leadership articles looking to the future of utilities
The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.
Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.
Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.
The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.
Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.
We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.
Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.
Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.