Capita’s Fire Service College has launched its new Aviation Firefighter Programme in a significant investment in the College’s offering to civil aviation training.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has achieved a strong first year of delivery and have made progress in modernising and transforming the Royal Navy and Royal Marines’ shore-based training.

The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.

Private Finance initiative (PFI) contracts have been and will be with us for some considerable time but there’s an ever-increasing number of PFI contracts now set to expire.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, which is modernising and transforming the Royal Navy and Royal Marines’ shore-based training has taken over the running of the Navy’s Maritime Composite Training System (MCTS) based at two Royal Navy locations - HMS Collingwood, Hampshire, and HMNB Devonport, Devon.