Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Monatair is a multi-source, social media intelligence tool that helps you to react quickly to save time or to analyse engagement to spot trends, track performance and discover opportunities.

As the Ministry of Defence continues to transform its operational capabilities (as laid out in the recent Integrated Review and subsequent Defence Command Paper)

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.