Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita has today secured Fair Tax Mark certification and joins the growing movement of responsible businesses who are proud to say what they pay with pride.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Throughout 2021, the Capita Institute has asked senior business leaders about the tough choices they’ve been making to adapt during the pandemic.

Capita, Microsoft, The Education Authority Northern Ireland & representatives from our winning schools met on 23rd March to celebrate innovation in Education in Northern Ireland.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Capita and Microsoft join forces to put 20,000 Surface laptops in the hands of Northern Ireland’s teachers as part of a major contract with Northern Ireland’s Education Authority

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

I joined the education team at Capita earlier this year, after working for over 30 years in secondary education, including spending eight years as a headteacher of a comprehensive school.

Paul Key, Group Chief Information Security Officer at Capita, shares five key building blocks that can reduce the impact of cyber-crime on your organisation.