Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Deliver a seamless, consistent and personalised customer experience by offering communications via your customers’ channel of choice.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Camden and Islington NHS Foundation Trust (C&I) has selected Capita Managed Print Services, following a competitive process run under the NHS London Procurement Partnership (LPP) Clinical and Digital Information Systems framework, to provide state-of-the-art multifunction devices as part of a managed print service.

Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

There can be no doubt the pandemic has altered the emotional make-up of society. Collectively, we are now much more aware of the suffering of others – and how could we not be after seeing lives turned upside down and businesses upended with no sense of rhyme or reason or equity.

Knowing you’re delighting your customers is the holy grail for any business.