Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

News, research, reports and thought leadership articles looking to the future of utilities

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.