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The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.
One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.
In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.
Capita Pension Solutions Limited, part of Capita plc, has appointed Andrew Darfoor as Non-Executive Chairman following the departure of Babloo Ramamurthy, non-executive director (NED) and Chairman.
Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes.
Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance
Capita Pension Solutions Limited, part of Capita plc’s Experience division, has appointed former UK Pensions Minister Baroness Ros Altmann as non-executive director.
Capita Experience appoints four new client partners to expand financial services offering
Capita plc announces the half Year results for 2022