One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

Capita Pension Solutions Limited, part of Capita plc, has appointed Andrew Darfoor as Non-Executive Chairman following the departure of Babloo Ramamurthy, non-executive director (NED) and Chairman.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes.

Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance

Capita Pension Solutions Limited, part of Capita plc’s Experience division, has appointed former UK Pensions Minister Baroness Ros Altmann as non-executive director.

Capita plc announces the half Year results for 2022

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.

Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance
sheet.