In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

So often, this crucial aspect of HR picks up employees once they’re already some time into their work for you – but actually the starting gun for employee engagement fires during the recruitment and onboarding phase of someone’s career.

In the second instalment of our aviation series, we’re focusing on the topic of climate resilience, what it means for airports, and how taking certain actions now can secure or threaten their operational futures.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

The current state of the industry is unprecedently challenging, with airlines making swathes of redundancies that would have seemed inconceivable only eight months ago.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

What can legacy enterprises learn from the startup world? Are there any practical lessons that can help them reanimate, supercharge their growth, stay agile at scale?

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.