Never has it been true to say – never let a good crisis go to waste. Covid-19 has changed how we do things on an integral level.

Overcoming the blockers to major data transformation projects in areas such as justice and policing is associated with how data is managed, stored and accessed across systems & agencies.

Addressing workforce issues is vital to the digitisation of all public services

In our latest report we look a close look at the expectations and opportunities that are likely to be seen in the justice sector in the coming years.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

We are currently in the midst of what is commonly referred to as the Fourth Industrial Revolution. This has seen a shift from the traditional engineered mechanical technologies of the 19th and early 20th centuries to digital technology and all the innovation this has engendered.

While many companies may have paid lip service to the issue of racism in 2020, the unconscious, and sometimes explicit, bias of racism runs deep.