The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Since January 2021, global market forces and, more recently, soaring natural gas prices have forced no fewer than 14 smaller energy suppliers to cease trading.

The cyber threat landscape is continually shifting. As a result, staying ahead of cyber crime is a significant challenge for both organisations and individuals.

More consumers can now choose to charge an electric car at home, generate their own electricity from solar panels, track their energy usage with a smart meter and turn their washing machine on wirelessly when their energy is at its cheapest.

The Covid- 19 pandemic has us thinking differently about a lot of things. Security is high on that list.

A few years ago, a breach that impacted several million people would have been big news. In 2019 roughly 3.5 billion people saw their personal data stolen in the top two security breaches of that year alone.

Cyber security has an air of mystery to it. Something hidden in the shadows and only able to be understood by technologists and spies.

The Covid-19 pandemic has accelerated the need for cyber security but also changed the very nature of the beast.

If you search the Internet for the first example of hacking, you’ll come across the name of Nevil Maskelyne. He was an Edwardian magician, inventor and businessman.