During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

The ever-enduring search for new ways to increase productivity is challenging, but it’s crucial for freeing up human and financial resources so that organisations can focus on and succeed at what they do, as well as to grow.

Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

It’s about using digital as a tool to police better...

An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.

In January I was privileged to be a speaker and panellist at a very insightful seminar organised by the Westminster Legal Policy Forum, discussing the future of court modernisation.

Against the backdrop of more than a decade of increasingly stretched budgets , police forces across the UK have long been faced with significant operational and organisational challenges.