Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

Capita Experience has reconfirmed its commitment to creating global delivery centres of excellence, with the recent opening of two new sites.

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

The journey for police forces to achieving GDPR compliance and avoiding Information Commissioner's Office investigation, fines, and reputational damage.

The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.