Capita plc (Capita) today announces its Local Public Services (LPS) business has secured an extension worth £27.1m over three years to its current contract with Central London Community Healthcare NHS Trust (CLCH).

Retailers need to stop expecting business to return to “normal”. 

Software enabling local authorities to automate the assessment of new claims and updates 24/7, reducing the amount of manual processing and checking.

Make it easier to improve outcomes for children and families with self-service options and reporting tools to help deliver services efficiently and effectively.

CHKS has been awarded a new contract for the provision of an all Wales national and Health Board clinical benchmarking and analytics system.

The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.

As we’ve seen, next-gen customers are increasingly expecting more from their energy suppliers. They want their providers to adopt lower carbon technology, use smart meter data to improve billing visibility, simplify microgeneration and integrate with other sectors, such as insurance.

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

Our secure online tool helps local authorities collect attendance data for vulnerable children by providing a platform for staff to access timely data.

Capita announces today it has signed a new contract with Her Majesty’s Revenue and Customs (HMRC) to provide voice analytics and quality management services for HMRC to use in its contact centres.