Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Capita, Microsoft, The Education Authority Northern Ireland & representatives from our winning schools met on 23rd March to celebrate innovation in Education in Northern Ireland.

As part of the Royal Navy training transformation, Capita has awarded Metaverse VR the contract for the interactive 3D Walkthrough training system (i3DWT).

Capita has signed a contract to modernise and support improvement to the operational effectiveness of the Ministry of Defence’s fire and rescue service.

Capita, the Education Authority (EA) and C2K have published a book - Too Much, Too Young, featuring 8 stories written by leading Irish children's authors.

Software and specialist support services to help LEAs, schools and academies to run more efficiently and deliver better outcomes for children and young people.

Discover how Jo, a clinician here at Capita, supports Army candidates to kickstart their military careers by using her existing skills in a whole new way.

Ben Brumby joined Capita straight out of university. Within just one year, he’d been promoted to a planning consultant. We caught up with him to discover what he’s been up to and how he’s found his first year with us.

Our apprenticeship allows you to gain technical and specialist skills, knowledge in areas like digital technology, sales, analytics or customer experience, and to put it all into practice in the real world.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.