Showing 28 search results for "capita"
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.
Stockton-on-Tees Borough Council has signed a contract with Capita One to improve integration between its computer systems and simplify data sharing across children’s services.
Geraldine Brassett, Client Relationship Director within Capita Pensions and Benefits, outlines three actions you can take now to prepare your pension scheme for GMP equalisation.
In 2015, Capita and the Department for Environment, Food and Rural Affairs (Defra) formed a joint venture to take shared ownership of Fera, a laboratory-based agency that provides the government with essential guidance on food safety.
In this series of local government Q&As, Stephen Ottewell, Director of Planning and Building Control at Capita Local Public Services, interviews planning experts on hot topics in the sector, including the effects of the Covid-19 pandemic.
In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.