With the return to travel came the realisation that people not only need trips, they also need experts to reassure and help make those trips the best they can be.

If a brand better informed customers of energy usage, would this make their electronic goods more attractive?

More consumers are signing up for buy now pay later schemes. How can retailers better support the vulnerable?

Our vodcast series discusses how lenders can support people through the cost-of-living crisis by using data to identify the vulnerable & ease the increase in demand

Agility describes a way of working that fosters continual innovation and adaptive capabilities to help organisations maximise the delivery of benefits to citizens / consumers against a backdrop of inevitable change. Its successful adoption across the public sector requires a dynamic approach, adapted to organisations particular needs.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

Use our interactive tool to really understand your customers attitudes towards their bank or building society and build a more effective engagement strategy.

With funding on the decline and demand for services increasing, offering a compelling employee experience could help to bring in more volunteers to charities – emulating the enthusiasm seen during the peak of the pandemic.

For charities, the key to retention, as well as attracting more donations, could lie within improving the customer (donor) experience.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.