It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

Use our interactive tool to really understand your customers attitudes towards their bank or building society and build a more effective engagement strategy.

With funding on the decline and demand for services increasing, offering a compelling employee experience could help to bring in more volunteers to charities – emulating the enthusiasm seen during the peak of the pandemic.

For charities, the key to retention, as well as attracting more donations, could lie within improving the customer (donor) experience.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

Utilities providers have to work together to help those who rely on them, especially the most vulnerable.

The NHS organisations are facing significant challenges to deliver virtual wards. Scaling and sustainability are one of the main issues, which have not changed for a long time. The NHS organisations often look at just on one aspect to deliver virtual wards such as technology, while virtual wards cannot sustain without other services.

Data has been a key enabler in transforming the NHS. But what need to be done to make the data to drive better efficiency and patient outcomes? Find out more in our article.

Our practical and interactive feature below offers suggestions to help strengthen your responsiveness for what lies ahead.

How can the NHS succeed in delivering virtual wards, reaching the 2023 target, and delivering a consistent service that meets the intended outcomes? See our thoughts.