Customer Service Avatars and how they help boost conversational self-service.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

In this session, we brought together a panel of experts from across UK local authorities and Capita’s revenues and benefits services to discuss the current situation what local authorities are facing concerning revenue collections and what may need to change immediately and in the next few years to ensure collection levels and revenue income stays at constant or improved levels.