Capita’s Fire Service College has launched its new Aviation Firefighter Programme in a significant investment in the College’s offering to civil aviation training.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has achieved a strong first year of delivery and have made progress in modernising and transforming the Royal Navy and Royal Marines’ shore-based training.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, which is modernising and transforming the Royal Navy and Royal Marines’ shore-based training has taken over the running of the Navy’s Maritime Composite Training System (MCTS) based at two Royal Navy locations - HMS Collingwood, Hampshire, and HMNB Devonport, Devon.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance