News, research, reports and thought leadership articles looking to the future of utilities

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.