Capita’s Fire Service College has launched its new Aviation Firefighter Programme in a significant investment in the College’s offering to civil aviation training.

The Turing Scheme, which has been designed by the UK Government to provide global opportunities in education and training for students, has opened applications for schools, colleges and universities for the second year of the scheme.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has achieved a strong first year of delivery and have made progress in modernising and transforming the Royal Navy and Royal Marines’ shore-based training.

We were excited to host the launch of an important research report in March that examined why there’s a divide between the access that disadvantaged students have to great teachers compared to those at more advantaged schools.

As retail – and the role of tech within it – fast evolves, skill sets, training needs and career paths need to adapt at the same pace. In what skills must we invest to grow the retailers of tomorrow and make retail a career that attracts the very best?

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, which is modernising and transforming the Royal Navy and Royal Marines’ shore-based training has taken over the running of the Navy’s Maritime Composite Training System (MCTS) based at two Royal Navy locations - HMS Collingwood, Hampshire, and HMNB Devonport, Devon.