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Citizen experience
Customer communications & digital services
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Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Service

Capita has been selected by the Department for Education’s Standards and Testing Agency (STA) to manage the administration, processing and support for all primary school national curriculum assessment (NCA) tests in England.

News

Capita Local Public Services has been announced as the approved contract supplier to deliver out-of-hours call handling services to Ealing Council and a number of participating local authorities and arms-length management organisations (ALMOs) across London.

News

Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.

News

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

Case study

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Service

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Service

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Service

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

Service

We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.

Service

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