How data analytics, tracing and remediation can assist and build strong brand reputation.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

The January 2022 UK Customer Satisfaction Index (UKCSI) reveals that banks and building societies have ranked their highest for customer satisfaction in three years – and that the financial services sector is performing better than the UK’s all-sector average.

Today, technology has drastically redefined how brands deliver customer experience.

Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.

As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

In 2015, Capita and the Department for Environment, Food and Rural Affairs (Defra) formed a joint venture to take shared ownership of Fera, a laboratory-based agency that provides the government with essential guidance on food safety.

The Pensions Dashboard is not new, we’ve been speaking about it for what seems like an eternity, but we’re now into 2022, so the likely 2023 date for the 1st wave of schemes to onboard is fast approaching.

The consumer desire for a brighter Christmas amidst continuing Covid-19 restrictions has seen a sharp rise in ‘buy now pay later’ schemes, and with furlough ending and depression rates rising, a perfect storm lies ahead for all collections teams as consumers juggle multiple payment demands.