Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

Capita today announces it has set science-based carbon emissions reduction targets – for its energy use, business travel and supply chain – in line with global ambitions to limit warming to 1.5OC.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita today announces that it is making all meetings screen-based by default, even after Covid restrictions end, as it looks to reduce corporate travel by 75pc by the end of the decade.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Lenders who do more to use technology to improve customer experience are likely to gain a significant competitive edge over their rivals, according to a survey of mortgage brokers by Capita.

Capita plc today announces that it has agreed with Transport for London (TfL) to expand its current contract to include the Central London Ultra Low Emission Zone (ULEZ).