Customer Service

Jeff Kirschner’s TED talk offers just a small insight into the transformational power of data in our society. But to get a better understanding of some of the myriad ways in which data will change the world we live in, we asked Michelle Prance, Head of Retail Banking at Capita Consulting, to enlighten us on how the banking industry in particular might change.

Capita plc (‘Capita’) today announces that it has secured a £7.7m 8-month extension to its contract to run the Job Entry Targeted Support (JETS) programme in Scotland. Capita will continue to run the programme to March 2023.

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.

Capita has today announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract.

Capita and the British Army’s Recruitment Partnership Project (RPP) recently celebrated winning Marketing Week’s Long-term Brand Building Excellence award.

Capita joined the TED community to host a series of powerful talks and immersive workshops.

Capita plc (‘Capita’) today announces it has been awarded a contract renewal to provide a range of learning services for a major UK financial services institution.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.