Using AI and real-time speech analytics, we help you enhance organisational performance and achieve better collection outcomes.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Adrian White tells us why any group is only as strong as the weakest link and why the role of help, support and teamwork is vital in life and work.

John Conner shares his story of purpose and empathy through his work as a charity caseworker for the Soldiers’, Sailors’ and Airmen’s Families Association (SSAFA).

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Software and specialist support services to help LEAs, schools and academies to run more efficiently and deliver better outcomes for children and young people.

Faye Coleridge talks about her experiences as a first time and second time mother at Capita, and her work to set up a support scheme for new parents.

Adebimpe Makinde talks about the support she’s had to reach her ambitious goals as a lead business analysis manager and Chair of the Black Employee Network.