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Customer Service Avatars and how they help boost conversational self-service.
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.
Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.
Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.