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When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.
Organisation design is at the core of any high-productivity organisation, by mapping the service delivery chain organisations can determine how to turn its resources into inputs, outputs and outcomes. This then helps to identify key constraints for improving budget efficiency, productivity and effectiveness.
Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.
Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.
There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.
Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.
How the Royal Navy and Team Fisher, the Capita-led consortium working on Project Selborne are transforming 80% of shore-based training for sailors and marines.
Our tailored, on-demand blended managed learning services are enhancing efficiency, speed and cost-savings for the RAF.
Accelerating leadership growth through the revolutionary coaching programme to enhance leadership performance, effectiveness and impact.