Customer Service Avatars and how they help boost conversational self-service.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

In this session, we brought together a panel of experts from across UK local authorities and Capita’s revenues and benefits services to discuss the current situation what local authorities are facing concerning revenue collections and what may need to change immediately and in the next few years to ensure collection levels and revenue income stays at constant or improved levels.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

As the International Fund Administrator (IFA), we’re helping small businesses to build capability to internationalise by digitally enabling the disbursement of £38m in co-investment to small and medium sized businesses (SMEs).

We helped Westminster City Council to make sure that most businesses in the area survived the pandemic by distributing grants quickly and accurately in 2020 and 2021.

We’re helping ensure that people with disabilities or long-term health conditions continue to access vital benefits during the coronavirus pandemic.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.