Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

The future of the travel and leisure sector is undoubtedly set to be affected by rising costs, ongoing disruption and growing concerns about its environmental impact - all at a time when consumer demand and expectations are increasing.

Know your customers better to help reduce their carbon footprint

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.