Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Make it easier to improve outcomes for children and families with self-service options and reporting tools to help deliver services efficiently and effectively.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Resources for social landlords, including information about our cloud-based housing management software to enable proactive management and maintenance.

Discover our thinking, insights and solutions that will help public services overcome the challenges and navigate the best road to levelling up communities and economies. Find out more today.